Política de reembolso
Refund Policy
Thank you for your purchase. Because we offer several types of products, including fine art, books, and specialty items, our refund policy varies by product. Please review the following policy carefully before placing your order. If you have any questions regarding your purchase, please contact us at contact@ximenaecheverria.com.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved. If approved, your refund will be issued to your original method of payment. Please note that your bank or credit card provider may require additional time to process and post the refund.
Return eligibility by product:
- Books: Return requests must be submitted within thirty (30) calendar days of the delivery date.
- Fine Art: All fine art prints, original artwork, original paintings, commissioned artwork, framed or matted artwork, and special collection pieces are final sale and are not eligible for returns or refunds unless the item arrives damaged, defective, or the incorrect item was received.
Additional Information
- Return requests received outside the applicable return period will not be accepted.
- Approved returns must be shipped in their original packaging.
- Customers are responsible for return shipping costs unless the return is the result of damage, a defect, or an error on our part.
- Refunds are issued to the original form of payment.
- Refunds for international purchases will be processed in U.S. Dollars (USD). Exchange rates are determined by your financial institution and may differ from the original purchase amount.
Damages and Issues
Please inspect your order immediately upon delivery.
If your order arrives damaged, defective, or you receive the incorrect item, please contact contact@ximenaecheverria.com within seven (7) calendar days of delivery.
To help us evaluate your claim, please include:
- Your order number
- Photographs of the artwork or product
- Photographs of the shipping box and packaging
- A brief description of the issue
After reviewing your claim, we will determine the appropriate resolution, which may include a replacement, repair, or refund, depending on the circumstances.
Exchanges
At this time, we do not offer direct exchanges for artwork.
If a book qualifies for return under this policy and you would like a different item, the fastest way is to complete the approved return process and place a new order.
Exceptions / Non-Returnable Items
The following items are Final Sale and are not eligible for return or refund unless they arrive damaged, defective, or the incorrect item was received:
- All Fine Art Prints
- Original Artwork
- Original Paintings
- Commissioned Artwork
- Framed or Matted Artwork
- Special Collection Artwork
- Sale Items
- Gift Cards
- eGift Cards
- Personalized or Custom Orders
How Do I Return a Book?
Books may be returned within thirty (30) calendar days of delivery, provided they are in new, unread condition and, whenever possible, in their original packaging.
Step 1
Email contact@ximenaecheverria.com within thirty (30) calendar days of delivery to request return authorization.
Step 2
Include:
- Your order number
- Your name
- The reason for the return
Step 3
Once your return request has been approved, securely package the book and follow the return instructions provided by email.
Step 4
Ship your return using a traceable shipping method and email the tracking number to contact@ximenaecheverria.com.
Once your return has been received and inspected, approved refunds will be processed within 7–10 business days to your original form of payment.
What to Do if Your Order Arrives Damaged
Step 1
Email contact@ximenaecheverria.com within seven (7) calendar days of delivery.
Step 2
Take photographs of:
- The product
- The shipping box
- All packaging materials
- Any visible damage
Email the photographs along with your order number to contact@ximenaecheverria.com.
Step 3
After reviewing the photographs, Ximena Echeverria will determine the appropriate resolution, which may include shipping a replacement item, repairing the artwork, or issuing a refund, depending on the circumstances.
Shipping Information
Shipping times and shipping rates may vary depending on the destination and the size of the item(s) being shipped.
Unless otherwise stated, all products purchased through ximenaecheverria.com are professionally produced and shipped through trusted production and shipping partners.
Risk of loss and title for all purchased items pass to the purchaser upon delivery of the shipment to the carrier.
At this time, we do not offer expedited shipping.
Who Pays for Return Shipping Costs?
Return shipping responsibility is determined on a case-by-case basis.
If we determine that an item was accurately described and delivered as ordered, and a return is approved for reasons permitted under this policy that are unrelated to damage or our error, the customer is responsible for all return shipping costs and any applicable customs or import fees.
If we determine that an item arrived damaged, defective, or the incorrect item was received, Ximena Echeverria will provide instructions regarding return shipping at no additional cost to the customer.