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Política de reembolso

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@ximenaecheverria.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@ximenaecheverria.com.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

  • Return requests must be submitted within the return period(s) listed below:
    • Original Artwork: seven (7) calendar days from the date of delivery
    • Open Edition Prints: thirty (30) calendar days from the date of delivery
  • Return requests received outside the stated return period(s) will not be accepted
  • Return shipments must be arranged through and by emailing contact@ximenaecheverria.com and shipped in their original packaging (including all accompanying certificates received with the order)
  • Customers are responsible for return shipping costs unless otherwise stated
  • Refunds will be processed back to the original form of payment once ximenaecheverria.com receives the artwork
  • All refunds will be subject to the exchange rate at the time of processing, and funds will be remitted in USD
  • Special Collection, Limited Edition, framed/matted Open Edition artwork, and eGift Cards are FINAL SALE and not eligible for returns
  • Returns will not be accepted for any artwork that has been stretched, cropped, or altered in any capacity after purchase, sale items or gift cards.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

How do I return an Open Edition Print?


From the time you receive your open edition print, you have 30 days to return your order for a refund, provided that it isn’t a final sale item (see below these step-by-step instructions for a list of final sale items). 

NOTE: Only open edition prints are eligible for our return policy. Limited edition prints are considered final sale items.

Step 1 – Please call email: contact@ximenaecheverria.com  (within 30 days of your merchandise delivery date.

Step 2 – On the return portion of the packing slip, indicate the return reason from the options provided.

Step 3 – Repackage the print, making sure to include:

  • Your order number and contact information
  • The return portion of your original packing slip
  • Address the package to:

             Ximena Echeverria
             441 S. Maple St. #117
             Mesa, Az 85206
             Attn: Ximena Echeverria RETURN

Step 4 – Ship your return package using a traceable shipping method and email the shipping details (including tracking number) to contact@ximenaecheverria.com


Ximena Echeverria is not responsible for undelivered returns. Ximena Echeverria will process your return and the amount owed will be refunded to your original source of payment in the same currency and using the same exchange rate as your original order (minus shipping costs and international customs fees, if any) within 7-10 business days of your merchandise return.

 

 

Final Sale Items

Our money-back guarantee is NOT applicable to the following final sale items:

  • Limited Edition Prints
  • Special Orders: Framed/Matted open edition prints


What to Do if the Print Arrives Defective 

Step 1 – Please email contact@ximenaecheverria.com within 30 days of your merchandise delivery date.

Step 2 - Take photos of the defective print and the packaging and email the photographs to contact@ximenaecheverria.com

Step 3 - After reviewing the photographs, Ximena Echeverria will ship a replacement print for your defective purchase. 

* Shipping times and shipping rates may depend on the location of the shipment address and the size of the item(s) being shipped. All items purchased through the Ximena Echeverria platform are manufactured by an affiliate or pursuant to an agreement with a third-party vendor and shipped to the customer pursuant to arrangements with various shipping carriers for final delivery. This means risk of loss and title for all items purchased pass to you upon the manufacturer's delivery of the product(s) to the carrier.
* We do not offer expedited shipping options (sorry, no exceptions)

Who pays for shipping return costs?

We examine all returns on a case-by-case basis in order to determine who is responsible for paying all costs (shipping and customs). Generally, if we determine that the artwork was accurately described on our site (in terms of size, materials used, weight, etc.) and the collector is returning it as a result of buyers remorse, then the collector is held responsible for return costs.

If we conclude that artwork was damaged as a result of poor packaging, the collector will not be responsible for shipping costs.